Returns Policy

Date Posted:1 July 2019 

Returns Policy main image Returns Policy image

What can be returned?

Whilst we hope you will not need to return an item, we realise that occasionally, this may be necessary and we try to be as cooperstive as possible.
Some goods such as cut lengths or custom or Special Buy in products may not be returned.
Please read the following guidelines.

If a new item is faulty

It can be returned for immediate replacement, refund or warranty but you must email us ( first, quoting the Sales Order/Invoice number.
We shall then advise the best return process.
Sometimes returned "faulty goods" or warranty claims may need to be inspected by a qualified third party to establish if they are actually faulty or perhaps just mis-used. If this is necessary we shall ensure the inspection will be done promptly.
If goods are found to be faulty Boat Gear Australia P/L shall cover/refund any authorised return freight costs and organise a replacement or a refund promptly. Customers will not pay any extra freight for goods that are faulty or if the error was ours.

If you simply change you mind

We are not obliged to take the item back, however we shall endeavour help, where possible, if there is genuine reason.
A restocking fee of 20 - 40% may apply. We have gone to a lot of trouble to show detailed information and dimensions on our website so please choose carefully as the return process can be costly.
Some goods such as cut lengths or custom or Special Buy in products may not be returned.
If we agree to your return, you must pay for the return freight and the return must be approved by Boat Gear Australia P/L in writing, before you return it.

When do items need to be returned by?

Goods must be returned within 21 days from the invoice date, or in the case of faulty goods within 14 days of the fault occuring.

Where do items need to be returned to?

Usually the item should be returned to Boat Gear Australia P/L PO Box 339 Ormeau Qld 4208.
However, some heavy items may need to go elsewhere (such as a bulk warehouse) - thus we must first be pre-advised by email.
Please do not send any goods back until we have responded by email advising the best method, which we shall do promptly.

Lastly, after we have responded - when you do send the item please ensure that goods are appropriately packed to avoid damage in transit.

Shipping for returns?
If goods are found to be faulty (or the eror was our fault) Boat Gear Australia P/L shall cover or refund any authorised return freight costs and organise the replacement or refund promptly.

Credit for returns?
Most items returned will refunded immediately using the same method as the customer paid.

Instore (In Person) return option?
Please contact us by email first to discuss the best arrangement.

Packing materials?
It is preferrable that goods are returned with the original packaging if posible, but for faulty goods this is not a requirement.